Privacy Policy

Last updated: 21 June 2026

Helpora connects customers with service providers. We collect and use personal information to operate the platform, verify providers, prevent fraud, process platform-related payments, respond to support requests, and comply with legal obligations.

We may collect names, emails, phone numbers, locations, profile details, service information, verification documents, booking details, contact messages, and technical usage data.

Unless clearly stated otherwise, Helpora does not hold customer funds for providers, operate wallets, or provide escrow services.

Data Retention and Account Deletion

You can request deletion of your account at any time from your account settings or via our account deletion page. Once requested, we hold the request open for 30 days so you can change your mind; if you don't cancel it, we proceed with deletion, and your personal data (name, email, phone number, address, profile photo, KYC documents, provider business details) is permanently scrubbed. Records that other people rely on — past bookings, payment history, and reviews — are kept for a further period to allow payment disputes to be resolved and for accounting purposes, but no longer show your name or contact details once your data is scrubbed. Remaining low-sensitivity account metadata is removed 90 days after that. Full details: Delete account

For privacy questions, contact Helpora through the official contact form or support email listed on the platform.