Acceptable Use Policy

Last updated: 21 June 2026

This policy explains the rules for using Helpora. Customers and service providers must use the platform lawfully, honestly, and respectfully.

Helpora must not be used for illegal, fraudulent, harmful, abusive, misleading, unsafe, or payment-prohibited activities. This includes fraud, impersonation, illegal goods or services, weapons, controlled substances, hate content, harassment, stolen goods, or any activity that violates applicable law.

Providers must give accurate profile information, truthful service descriptions, fair pricing, and safe service delivery. Helpora may request identity, business, or supporting documents and may review provider activity.

Unless clearly stated otherwise, Helpora does not hold customer funds for providers, operate wallets, or provide escrow or wallet-to-wallet transfers.

Where payments are made directly between customers and providers, refunds and cancellations are generally handled between those parties. Helpora may review complaints and take platform-level action where needed.